Contact

Placing an order

How do I place an order?

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the top of the page when browsing products to quickly find the right items.

Once you have found a product you like...

  1. Select the size and colour, and click 'add to cart'.
  2. Your cart shows the items you have chosen. You can edit and remove items here.
  3. When you are ready to place your order, you can click 'checkout'.
  4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?

Most major credit and debit cards are accepted.

How do I use a discount code?

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

Delivery

When will my order be shipped?

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

How can I track my order?

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The status of your order will say 'on it's way' once your order has been shipped.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

What delivery options are available?

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

For delivery pricing, please click here.

Where do you ship to?

For a full list of our delivery locations, please click here.

What should I do if my order hasn’t been delivered?

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates here.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

Where is my order shipped from?

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

Will I be liable to pay duty or customs charges on my order?

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

Returns & refunds

Can I return items from different orders in the same parcel?

You are welcome to return items from different orders in one parcel.

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us here.

What is your returns policy?

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Are returns free?

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

How do I return my order?

It's simple to set up a return for all or part of your order.

Please visit your account and request a return for the relevant items/order.

You can find more information and further instructions here.

If your product is faulty, please see "My item is faulty, what should I do" below.

Can I exchange an item?

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

  • Return the item(s) by initiating a return via your orders page in your account.
  • Find the new item and purchase that as a new order.
How long will it take to get my refund?

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

Why haven't I received my refund?

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

My item is faulty, what should I do?

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

  • Your order number
  • Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
  • Details of the problem you noticed and how it first occurred.
  • Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

What is the expected delivery date of my order?

Please see our estimated order delivery dates here.

Can I make changes to my order?

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I add items to my order?

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

My delivery address is incorrect, what should I do?

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I cancel my order?

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

I'm missing items from my order, what should I do?

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

My account

Can I update my account details?

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Can I delete my account?

Should you wish to close and delete your Vulpine account, please contact us and we will delete your personal details and account as requested.

Product questions

Where can I find information on sizing?

You can find a size guide for the relevant product on every product page - look for 'Size Guide' next to the size selector, or below the product description.
You can also find our 'generic' size guide here.
If you are in between sizes, go one up for a looser fit, go one down for a more athletic fit.

How should I take care of my Vulpine products?

We’ve designed our Vulpine garments to be easy to care for.
Please see our garment care guide for more information.
If you require further advice, please contact us.

Other

Do you sell gift cards or vouchers?

We don't currently sell gift cards or vouchers.

About Vulpine

What's the best way to contact you?

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@vulpine.cc

Mens Dulwich Riding Smock (Petrol)

£120.00
Size
Size Guide

🚚

UK delivery 22/02/24 - 27/02/24

International delivery info.

Taking inspiration from classic Mod styling, the Dulwich Riding Smock is versatile and lightweight, it will fast become a wardrobe favourite.

Easy to pop over your head, perfect when the weather takes a turn for the worse. Packed with features like reflective elements to aid visibility, adjustable hood and hem so you can get the perfect fit and abundant storage with the large front pocket and a zipped rear pocket for your valuables.

Ask a question

Features

  • PFC-Free DWR treatment for wind and water resistance
  • Elastic adjustable hood & waist for dialled in fit
  • Invisible side zipper, to aid putting on & taking off
  • 2 x pockets - 1 large front zipper pocket & 1 invisible zipped rear pocket
  • Curved cuff shape to allow extra length when in the riding position
  • Reflective rear label and piping details at cuffs, to aid low light visibility
  • Corozo Vulpine logo buttons with 'V' stitching
  • Metal eyelets at underarm panel to aid venting
  • Internal hanging loop
  • Printed care info (no scratchy labels)
  • Vulpine embroidered logo at rear yoke
  • V circle embroidered logo on sleeve
  • Spare button
  • Biodegradable packaging

Fabric Composition

  • 73% Recycled Nylon, 27% Organic Cotton
Size Guide
Selected Unit: Centimeters
Size Chest
XS 86-91
S 91-96
M 96-101
L 101-107
XL 107-114
XXL 114-122

Our tops have a "casual fitted" cut. They're looser, but more fitted than non-cycling fashion tops.

CHEST:
Measure around the fullest part of your chest, keep the tape level, under your arms and breathe naturally. Don't tense!

Garment Measurements
Size (cm) Chest Front Length Back Length Hem Sleeve Length
S 57.5 71.5 73.5 52.5 81.5
M 60 73 75 55 83
L 62.5 80 76.5 57.5 84.5
XL 65 81.5 78 60 86
XXL 67.5 83 79.5 62.5 87.5

Measurements are taken whilst garment is laid flat on a surface to aid comparison with your own garments.

Delivery & Returns

Delivery

  • Free shipping for UK orders over £50.
  • Free shipping for International orders over £100.
  • We aim to get UK orders to you within 2-5 working days. Delivery lead times for international orders vary.
For more information click here.

Returns

  • If you're not completely happy with your purchase, you can return an item within 100 days of receiving your order.
  • Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition.
Please see full return instructions here.

DULWICH RIDING SMOCK

A sure-fire wardrobe favourite

GET THE PERFECT FIT

Packed with features like reflective elements to aid visibility, an adjustable hood and hem, and abundant storage

VERSATILE & LIGHTWEIGHT

Perfect when the weather takes a turn for the worse

Customer Reviews

Based on 16 reviews
56%
(9)
31%
(5)
0%
(0)
6%
(1)
6%
(1)
p
philip gunderson
Size: L
Height: 5'10 - 6'0
Fit: True to size
Recommend: Yes
perfect to wear if it looks like rain

I haven't worn this on the bike yet, but is perfect to wear when I walk about town, especially in the rain. I love how the rain beads up on the surface, then rolls off. no leaks, breathable and a great color make this my go-to for spring outer wear. My only criticism would be the size zipper could use a larger fob. Good job, vulpine!

Great to hear that the Smock is keeping you dry, Philip! Thanks for taking the time to review it, and we'll note your feedback about the zipper.

The Vulpine Team

D
David Jones
Size: M
Height: 5'4 - 5'6
Fit: True to size
Recommend: Yes
Great Quality

Practical, roomy pockets, quality buttons with ideal pull chord. Very pleased with the colour and overall fit. Performed well in showery conditions

Thank you for your review, David!

We're pleased to hear you like the jacket and it's performing well for you. Thanks for all the positive comments!

Kind regards,
The Vulpine Team

T
Tris Pitt
Size: M
Height: 5'7 - 5'9
Fit: True to size
Recommend: Yes
Dulwich smock

This smock is perfect, so far. Medium was the perfect fit, it gives a bit of room to get it on. Not tried in the wet yet, but cosy with a fleece under I the cold weather.

Thank you for sharing your feedback, Tris.

It's great to hear that you like the jacket and that it fits you well. We're glad that it's providing you with an extra layer of protection from the cold.

Kind regards,
The Vulpine Team

A
Adrian
Size: L
Height: 5'10 - 6'0
Fit: True to size
Recommend: Yes
Dulwich smock

Purchased in the sale. Quality feel to the product and a good fit with generous arm length. Despite reading mixed reviews questioning the quality of the side zip, I've got no reason to believe the zip will fail with reasonable use. Ideal outer shell for protection from the elements both on and off the bike - though maybe not my first choice in the heaviest of downpours. Nice and breathable too.

Thank you for taking the time to share your feedback, Adrian.

Your positive remarks are truly appreciated, and we are particularly grateful for your input regarding the zipper. While the Dulwich Smock may not be intended for the most extreme weather conditions, we designed it to be an excellent choice to shield you from unexpected sudden showers. We're glad you've found a good use for it.

Kind regards,
The Vulpine Team

C
Caleb Lambourne
Size: XL
Height: 6'1- 6'3
Fit: True to size
Recommend: No
Nice jacket, middling cycling top!

Good points first. Off the bike this is a great, lightweight jacket to throw over your head. Lovely colour and really nice casual fit, stylish, seems well stitched together, keeps the wind and (light) showers off and will see a lot of use from me in this regard.

But... on the bike is a different story. I have worn this for my commute, for gravel rides and for sedate family road rides and to be honest I am not really sure what it is designed for. A low speed, gentle urban pootle to the pub is about all I'd use it for now!

It's a generous cut, so is pretty flappy. The hood is infuriatingly light, massive and is either billowing behind you like an air brake or getting blown round your neck and shoulders depending on wind direction, with no option to stash it. The metal zips don't run smoothly enough to open or adjust easily one-handed while riding (particularly zipping up), as others have said the side entry and rear pocket zips are very small and fiddly. The arm length and cut is nice in a riding position, but cuff adjustment is limited to two button positions and neither were right for me. Having worn it in mixed weather it is also not particularly showerproof, and having worn it for some moderate climbs the breathability is really poor. It gets pretty clammy in there pretty quickly, and the underarm eyelet vents don't seem to have any benefit.

Some feedback to improve this top in my opinion would be to make the hood stashable or have a magnetic clasp to retain it when not in use. Have a reversible zip on the kangaroo pocket so the top can be packed away into its own pouch and shoved in a bag. Replace the zips for smoother running ones, and provide some proper ventilation under the arms.

Fortunately I picked this up via a discount retailer for £47.99 and for that price it is a nice top that I will keep for casual wear. If I had paid full price for it as a piece of cycling apparel I would be really disappointed. Style over substance.

Thank you, Caleb, for your detailed feedback.

Your observations and suggestions are greatly appreciated, and we will promptly share them with our design team for a thorough review. Our design team love to include as many subtle yet impactful features in our products as they can, so in that regard, we fully empathise with your comments, and understand why you feel we have missed the mark here.

We apologise for any inconvenience caused during wear, and please be assured that we are dedicated to making improvements. We appreciate your valuable input.

If you have any further questions or feedback, please feel free to reach out to us directly.

Best wishes,
The Vulpine Team