Placing an order
How do I place an order?
You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Be sure to use the filters on the top of the page when browsing products to quickly find the right items.
Once you have found a product you like...
- Select the size and colour, and click 'add to cart'.
- Your cart shows the items you have chosen. You can edit and remove items here.
- When you are ready to place your order, you can click 'checkout'.
- Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?
Most major credit and debit cards are accepted.
How do I use a discount code?
To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.
When will my order be shipped?
We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.
How can I track my order?
You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The status of your order will say 'on it's way' once your order has been shipped.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.
What delivery options are available?
For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
For delivery pricing, please click here.
Where do you ship to?
For a full list of our delivery locations, please click here.
What should I do if my order hasn’t been delivered?
It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Be sure to check our estimated delivery dates here.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.
Where is my order shipped from?
We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.
Will I be liable to pay duty or customs charges on my order?
There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.
The usual duty and customs charges apply to orders delivered to other destinations.
Returns & refunds
Can I return items from different orders in the same parcel?
You are welcome to return items from different orders in one parcel.
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, please do not hesitate to contact us here.
What is your returns policy?
You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
If you no longer have your packing slip to enclose inside your parcel, please contact us.
Are returns free?
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.
How do I return my order?
Can I exchange an item?
We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:
- Return the item(s) by initiating a return via your orders page in your account.
- Find the new item and purchase that as a new order.
How long will it take to get my refund?
If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.
Why haven't I received my refund?
If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.
My item is faulty, what should I do?
If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:
- Your order number
- Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
- Details of the problem you noticed and how it first occurred.
- Any other information, e.g. has it been washed/dried, and if so, how?
If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.
What is the expected delivery date of my order?
Please see our estimated order delivery dates here.
Can I make changes to my order?
If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I add items to my order?
Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.
Please note we can only do this for orders within the EU.
My delivery address is incorrect, what should I do?
Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I cancel my order?
Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.
I'm missing items from my order, what should I do?
We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.
Can I update my account details?
Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.
Can I delete my account?
Should you wish to close and delete your Vulpine account, please contact us and we will delete your personal details and account as requested.
Where can I find information on sizing?
You can find a size guide for the relevant product on every product page - look for 'Size Guide' next to the size selector, or below the product description.
You can also find our 'generic' size guide here.
If you are in between sizes, go one up for a looser fit, go one down for a more athletic fit.
Do you sell gift cards or vouchers?
We don't currently sell gift cards or vouchers.
What's the best way to contact you?
The best way to reach us quickly is to fill out our contact form. You can also email us directly at firstname.lastname@example.org
Womens Rain Shorts (Charcoal)
UK delivery 27/09/23 - 27/09/23
International delivery info.
Super tough and practical water-resistant shorts for multiple weather conditions, commuting and exploring, without compromising on style.
A do (almost) everything short that works and lasts, these will keep you comfortable all day. We use Epic Cotton as it is very breathable and water resistant, with stretch. Epic is far more comfortable over time than synthetics. Teamed with a simple classic cut adapted for cycling, it's at home off the bike as on. Laden with features, including reflective tabs, tough belt loops, key carabiner, valuables zip pocket and our seamless diamond gusset.
Ask a question
- Made from water and wind resistant Epic™ Cotton - 40% Cotton, 30% Polyester, 30% EME Lycra T400
- 5 x pockets - 2 front hip pockets, 1 hidden zippered valuables pocket, 1 back welt pocket & 1 back pocket with flap & magnetic closure
- Diamond gusset construction
- Silicone waist gripper
- Higher rear waistband cut for cycling
- Reflective trim at outside hem edge
- Button & Zip fly front with additional metal tailored hook/loop fastening for security
- Carabiner attached to grosgrain loop inside right hip pocket, to keep keys safe
- Corozo Vulpine logo buttons
- V Circle and Vulpine logo embroidery
- Contrast coloured binding on internal seams
Your favourite jeans size is always a good guide.
Measure around your natural waistline, mid way between your belly button and bottom of your rib cage. Keep the tape comfortably loose, level and breathe out.
Measure from the top of your inside leg at crotch point, down to your anklebone. You may need someone to hold the tape at your anklebone. They could hold it at your crotch... that's up to you, and them.
Delivery & Returns
- Free shipping for UK orders over £50.
- Free shipping for International orders over £100.
- We aim to get UK orders to you within 2-5 working days. Delivery lead times for international orders vary.
- If you're not completely happy with your purchase, you can return an item within 100 days of receiving your order.
- Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition.
Super tough, practical, and water-resistant, without compromising on style
Made from water and wind resistant Epic™ Cotton
Cycling in UK needs a bit of rain protection. The shorts look great, are comfy, and got me dry through the rain.
Thank you so much for sharing your wonderful feedback, Gabriele! It's great to hear that you're pleased with your shorts, and that they're keeping you dry despite the unpredictable UK weather!
If you ever have any questions or suggestions, please don't hesitate to reach out.
The Vulpine Team
I sized up and these were still way too small. Nice fabric and cut, it's too bad
Thank you for your feedback. We're sorry to hear that our Rain Shorts ran smaller than expected, even after sizing up. We apologise for any inconvenience this may have caused.
We appreciate your positive comments about the fabric and cut of the shorts. Your feedback is important to us, and we will take it into consideration as we strive to improve our product offerings.
If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to reach out to our customer service team.
The Vulpine Team
zipper in front hip pocket really gets in the way and makes fit uncomfortable
Thank you for taking the time to review our Rain Shorts, Chai Hong. We appreciate your feedback regarding the zipper in the front hip pocket. We apologise for any discomfort it may have caused you.
We strive to create products that offer both functionality and comfort, and we value your input in helping us improve. We will take your comment into consideration as we continue to refine our designs.
If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know. We want to ensure your complete satisfaction with our products.
Thank you for choosing Vulpine, and we hope to provide you with an even better experience in the future.
The Vulpine Team
Material too rigid for riding a bike. Also low rise not suitable for biking,the back should be higher . Look nice on though
Thank you for sharing your feedback with us. We appreciate your perspective on our Rain Shorts. We apologise that they did not meet your expectations for biking.
Your input regarding the material and low rise design is valuable to us. We continuously strive to improve our products based on customer feedback, and we will certainly take your comments into consideration. If you have any further suggestions or specific preferences, please feel free to share them with us.
If you have any other questions or need assistance, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to provide you with a better experience in the future.
The Vulpine Team
These are really stylish, good quality shorts, very impressive. Sadly, following the the size guide meant the pair I ordered were too big. Returning them was a little complicated (I’ve been assured the process has recently been improved) and ordered a smaller size, which are excellent.
Thank you for your feedback, Rosemary.
We're glad to hear that you found our shorts to be stylish and of good quality. We apologise for any inconvenience caused by our size guide. We are planning to update it to better assist our customers. We appreciate your patience and hope you continue to enjoy our products.
The Vulpine Team