FAQs

HOW TO ORDER

Ordering online is the quickest method, but if you have any difficulties please call us on (+44) 020 3151 4100 and we'll do our best to help. Our office is open during normal business hours, but at weekends the office line is closed for cycling. Our answer phone messages are emailed to us and we'll always get back to you on Monday morning (barring national holidays). Occasionally, your call might not be answered if we’re out on our bikes or sleeping, but we'll always get back to you as soon as we can. Or email us on info@vulpine.cc. We always aim to reply with 24 hours on weekdays, usually far sooner.

DELIVERY

If we receive your order before 1 o'clock (13:00), Monday to Friday, we will despatch it the same day. If we receive your order after 1 o'clock, we'll send it on the next working day. So if you order on a Friday we'll send it on the Monday. If we receive your order at the weekend, we'll send it on the Monday. Generally, we will always try to send your order asap. Nobody likes waiting! Most customers receive their parcels very quickly. Once your order has been processed and dispatched, we will confirm that with you by email within a day of it being sent. We offer two delivery options: Standard and Express. Please consider using a different delivery address (for instance, your work address) if you’re likely to be out. Approximate delivery times, in working days from the day of sending, are:

 

 StandardExpress
UK 1-2 days Next day guaranteed
EU 3-5 days 2-4 days
ROW 5-8 days 2-4 days
South Korea & Japan 5-8 days n/a

The Standard service is FREE with in the UK. For the Express service and non-UK charges, please click on delivery charges.

SHIPPING CHARGES

UK customers never pay for standard shipping, whatever you buy. Vulpine ships parcels to customers all over the world every day and, if you choose our 'Standard' service and spend £100 or more, there are NO SHIPPING CHARGES. If you want to get your parcel especially quickly, you can choose 'Express' at the Checkout and the charges in the table above will apply. You can see estimated delivery times for each service here.

 

 Standard Shipping (over £100)Standard Shipping (under £100)Express Shipping
UK FREE FREE £6
EU FREE £10 £20
US FREE £15 £25
Rest of World FREE £20 £30