Placing an order
How do I place an order?
You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Be sure to use the filters on the top of the page when browsing products to quickly find the right items.
Once you have found a product you like...
- Select the size and colour, and click 'add to cart'.
- Your cart shows the items you have chosen. You can edit and remove items here.
- When you are ready to place your order, you can click 'checkout'.
- Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?
Most major credit and debit cards are accepted.
How do I use a discount code?
To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.
When will my order be shipped?
We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.
How can I track my order?
You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The status of your order will say 'on it's way' once your order has been shipped.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.
What delivery options are available?
For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
For delivery pricing, please click here.
Where do you ship to?
For a full list of our delivery locations, please click here.
What should I do if my order hasn’t been delivered?
It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Be sure to check our estimated delivery dates here.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.
Where is my order shipped from?
We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.
Will I be liable to pay duty or customs charges on my order?
There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.
The usual duty and customs charges apply to orders delivered to other destinations.
Returns & refunds
Can I return items from different orders in the same parcel?
You are welcome to return items from different orders in one parcel.
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, please do not hesitate to contact us here.
What is your returns policy?
You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
If you no longer have your packing slip to enclose inside your parcel, please contact us.
Are returns free?
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.
How do I return my order?
Can I exchange an item?
We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:
- Return the item(s) by initiating a return via your orders page in your account.
- Find the new item and purchase that as a new order.
How long will it take to get my refund?
If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.
Why haven't I received my refund?
If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.
My item is faulty, what should I do?
If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:
- Your order number
- Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
- Details of the problem you noticed and how it first occurred.
- Any other information, e.g. has it been washed/dried, and if so, how?
If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.
What is the expected delivery date of my order?
Please see our estimated order delivery dates here.
Can I make changes to my order?
If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I add items to my order?
Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.
Please note we can only do this for orders within the EU.
My delivery address is incorrect, what should I do?
Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Can I cancel my order?
Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.
I'm missing items from my order, what should I do?
We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.
Can I update my account details?
Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.
Can I delete my account?
Should you wish to close and delete your Vulpine account, please contact us and we will delete your personal details and account as requested.
Where can I find information on sizing?
You can find a size guide for the relevant product on every product page - look for 'Size Guide' next to the size selector, or below the product description.
You can also find our 'generic' size guide here.
If you are in between sizes, go one up for a looser fit, go one down for a more athletic fit.
Do you sell gift cards or vouchers?
We don't currently sell gift cards or vouchers.
What's the best way to contact you?
The best way to reach us quickly is to fill out our contact form. You can also email us directly at firstname.lastname@example.org
Womens Opus Cycling Jeans (Dark Indigo)
UK delivery 01/10/23 - 01/10/23
International delivery info.
Slim cut, premium fabric, superbly comfortable cycling jeans. Using Repreve TruTemp365® recycled fibres to aid wicking and insulation performance. This technology works to keep you cool on warm days by moving moisture away from your body, and on cooler days the insulative properties help keep you warm.
The flattering slim cut combined with premium stretch fabric offers style with comfort. Don't sit on seams, our diamond gusset takes the pressure off and helps prevent any chafing. Reflective dash print on the drive side turnup and reflective piping on the rear pockets aid your visibility.
Ask a question
- Made from 10.2oz stretch denim with a smart overdyed appearance, utilising Repreve TruTemp365® recycled fibres which offer wicking & microclimate performance
- Cotton Herringbone internal waistband with our signature 3-dash print, offers comfort against your skin
- Flattering, slim fit; comfortable on & off the bike
- Reflective signature 3-dash print on the drive side turn-up
- Subtle reflective piping on the rear pockets
- Raised rear waistband helps keep these jeans in place while riding
- Knee darts for ease of movement
- Comfortable diamond gusset
- V logo metal jeans button & metal YKK zip fly front
- Subtle branded leather patch at rear waistband
- Printed care instructions to avoid any uncomfortable, scratchy labels
- 75% Cotton 24% Repreve TruTemp365®, 1% Lycra, 346gsm/10.2oz
Your favourite jeans size is always a good guide.
Measure around your natural waistline, mid way between your belly button and bottom of your rib cage. Keep the tape comfortably loose, level and breathe out.
Measure from the top of your inside leg at crotch point, down to your anklebone. You may need someone to hold the tape at your anklebone. They could hold it at your crotch... that's up to you, and them.
Delivery & Returns
- Free shipping for UK orders over £50.
- Free shipping for International orders over £100.
- We aim to get UK orders to you within 2-5 working days. Delivery lead times for international orders vary.
- If you're not completely happy with your purchase, you can return an item within 100 days of receiving your order.
- Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition.
TRUTEMP365® RECYCLED FIBRES
Aiding wicking and insulation performance
STYLE & COMFORT
A slim cut combined with premium stretch fabric, for comfort on & off the bike
I really like your jeans because they seem to be very resistant and stable towards all kinds of treatments. After having one in indigo, I got a second one in dark indigo which came out to be much smaller than the other one despite having the same size. Luckily, one is at the bigger (end extremely comfprtable) side and the other on the smaller and I can wear both, but it was slightly disappointing.
Anyway, I very much like the style and the features of your clothing and will come back!
Thank you for taking the time to review our Opus Cycling Jeans, Mirjam. We appreciate your feedback and are glad to hear that you like the style and features of our clothing.
We apologise for the sizing discrepancy you experienced with these compared to the other color you purchased. It's important to note the two jeans are not the same style. Your new Opus jeans are a 'Slim fit', whilst the Omnia are a 'Relaxed fit'. This should account for the difference in sizing, though we are glad to hear that you can still wear both pairs comfortably.
We value your satisfaction as a customer, and we're thrilled to know that you will be coming back. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to ensure you have a great experience with our products.
Thank you again for your feedback, and we look forward to serving you in the future!
The Vulpine Team
First worn this week and found the fit right for cycling in. The waist and hips are a looser fit than regular jeans so I needed a belt to keep them up when not cycling.
Thank you for taking the time to review our Jeans, Carolyn! We're glad to hear that you found the fit to be right for cycling and that you had a comfortable ride. We designed these jeans to be both stylish and functional, so it's great to see that our efforts have paid off.
Regarding the looser fit at the waist and hips, we are sorry to hear that the size wasn't quite right for you. We understand that this may require you to use a belt when not cycling, but we believe that this design element is important to ensure maximum comfort while riding. We appreciate your feedback and will keep it in mind as we continue to improve our products. Thanks again for choosing our jeans and for sharing your experience!
The Vulpine Team
Super comfy, great colours, ideal everyday to cycling wear - 3 pairs and counting !!