Shipping & Delivery
HOW TO ORDER
We take all our orders online, but if you have any difficulties please call us on (+44) 020 3151 4100 and we'll do our best to help. Our office is open during normal business hours, but at weekends the office line is closed for cycling.
DELIVERY & CUTOFFS
- Orders received before 13:00 GMT go out the same day
- Orders received after 13:00 on Friday, or over weekend, go out on Monday
- We try and stretch this where we can, but no promises!
If we receive your order before 13:00 Monday to Friday, we will despatch it the same day. If we receive your order after that, we'll send it the next working day.
Generally, we will always try to send your order asap. Nobody likes waiting! Most customers receive their parcels very quickly. Take a look at our service promise table on timing below.
|UK||1-2 days (spending £100+) 3-4 days (spending less than £100)||Next day guaranteed|
|EU||3-5 days||1-3 days|
Please consider using a different delivery address (for instance, your work address) if you’re likely to be out.
- ALL UK orders are shipped free of charge
- For Next Day Delivery, we need your order by 13:00 please
Please see our tables for the shipping options for your country.
|Standard Shipping - Royal Mail 2nd Class (under £100)||Standard Shipping - Royal Mail 1st Class (over £100)||Next Day Shipping - Royal Mail Special Delivery|
|Standard Shipping - DHL Economy (over £100)||Standard Shipping - DHL Economy (under £100)||Express Shipping - DHL Express|
|Standard Shipping - DHL Express (over £100)||Standard Shipping - DHL Express (under £100)|
|Rest of World||FREE||£15|