We want you to be completely happy with your Vulpine garment, so if for any reason you're not, we'll put it right.
We supply a note with each order with simple instructions on how to send back goods for a refund or exchange.
The email address for returns is firstname.lastname@example.org
a) Problem on Arrival
Whether the garment is faulty, the wrong size, or just not what you expected, we politely ask that you notify us within 14 days of its arrival and tell us what the problem is. If you're buying in advance for a birthday or Christmas present, we understand that you may need longer than the 14 days and we're happy to put things right for a longer period that is fair for both you and us.
Please then fill in the returns form which was inside your parcel (if you've mislaid it, email us and we'll email you another) and send the garments back to us at this address:
Canal View Road
We recommend that you send your parcel by a registered service, in case it is lost in transit - for instance, Royal Mail 1st or 2nd Class Recorded.
When we receive the parcel we'll either credit you in full for the amount you originally paid, or send you a replacement at our expense, whichever you prefer.
We do ask that the garment returned is new, unwashed, unworn and in its original packaging.
b) Emerging Problem
If a garment arrives in good condition but develops a quality problem within 90 days of purchase, we will either repair and return the garment, send a replacement, or refund you, at our discretion.
If the garment has been used for a purpose it wasn’t designed for (as an alternative parachute, for breaking in horses, space flight, etc) or its worsened condition is just normal wear-and-tear, we’ll discuss it with you and see what we can do to help.
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